XXIV Old Buildings members and staff work hard to ensure that our professional and lay clients are wholly satisfied with the services they receive, and we hope that you will not have to make a complaint. However, in the event that you, or your client, are not fully satisfied and wish to make a complaint please do so in accordance with our Complaints Procedure (which can be accessed here).
Complaints should be made within 12 months, by telephone, letter or email, to Paul Horsfield (Senior Clerk) or Elizabeth Weaver at XXIV Old Buildings, 24 Old Buildings Lincoln’s Inn, London WC2A 3UP (+44(0)20 7691 2424). Complaints by email should be sent to [email protected]. If the complaint is against Mr Horsfield or Miss Weaver, please address the complaint to our Head of Chambers: Elspeth Talbot Rice KC. They will arrange to investigate the complaint thoroughly, seek to resolve it as soon as possible and notify you of the result in accordance with our Complaints Procedure.
If you require our Complaints Procedure in an alternative or accessible format or other assistance in making a complaint, please contact us and we will take reasonable steps to help.
If your complaint has not been resolved to your satisfaction within eight weeks of being made, you may have a right to complain to the Legal Ombudsman, where your complaint falls within the Legal Ombudsman’s jurisdiction. The Legal Ombudsman’s details are:
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Email: [email protected]
Phone: 0300 555 0333 or if calling from overseas: +44 121 245 3050
Website: legalombudsman.org.uk
You must complain to the Legal Ombudsman within six months of receiving our final response to your complaint. The Legal Ombudsman will not normally consider complaints that arose more than 1 year after the act or omission complained of or more than 1 year after the date that you should have realised that there was cause for complaint.
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