XXIV Old Buildings members and staff work hard to ensure that clients are wholly satisfied with the services they receive, and we hope that you will not have to make a complaint. However, in the event that you, or your client, are not fully satisfied and wish to make a complaint please do so in accordance with our Complaints Procedure (which can be accessed here).
Initial complaints should be made within six months, by telephone or letter, to Paul Horsfield (Head of Clerking) or Elizabeth Weaver (Head of the Complaints Panel). If the complaint is against Miss Weaver or Mr Horsfield, please address the complaint to our Head of Chambers: Elspeth Talbot Rice KC. They will arrange to investigate the complaint thoroughly, seek to resolve it as soon as possible and notify you of the result in accordance with our Complaints Procedure.
If this does not result in a satisfactory solution to your complaint, you can complain to the Legal Ombudsman (LeO) whose details are:
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Email: [email protected]
Phone: 0300 555 0333 or if calling from overseas: +44 121 245 3050
Website: legalombudsman.org.uk
You must complain to the LeO within six months of receiving our final response to your complaint. The LeO will not normally consider complaints that arose more than 1 year after the act or omission complained of or more than 1 year after the date that you should have realised that there was cause for complaint.
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