Contractual formalities

1. All the barristers at XXIV Old Buildings are sole practitioners registered with the Bar Standards Board (“BSB”) of England and Wales.  They are all governed by the Code of Conduct of the Bar of England and Wales which is available in English on the BSB website.

2. XXIV Old Buildings’ general terms and conditions on which it provides its services are set out here.

3. Each barrister at XXIV Old Buildings has professional liability insurance arranged through the Bar Mutual Indemnity Fund Ltd:

   http://www.barmutual.co.uk

   90 Fenchurch Street

   London EC3M 4ST

   Territorial coverage is world-wide, subject to the terms of cover of the Bar Mutual.

4. XXIV Old Buildings works hard to ensure that clients are wholly satisfied with the services they receive.  However, in the event that you have a complaint, the complaints procedure is as follows:

   1. Initial complaints should be made promptly, by telephone or letter, to Nicholas Luckman (Practice Director) or Michael King (Head of the Complaints Panel).   If the complaint is against Mr Luckman or Mr King, please address the complaint to either of our joint heads of chambers: Martin Mann QC and Alan Steinfeld QC.  They will arrange to investigate the complaint thoroughly, seek to resolve it as soon as possible and notify you of the result in accordance with Chambers' Complaints Policy (which can be found here or on request from  Chambers).

   2. If this does not result in a satisfactory solution, all barristers at XXIV Old Buildings are subject to a non-judicial dispute resolution procedure through the Legal Ombudsman. You can also call the Legal Ombudsman on 0300 555 0333 or send a letter to PO Box 6806, Wolverhampton, WV1 9WJ.